Budianto, Juni, Rahman, Abdul, AND Sutrisno, Sutrisno. " APPLICATION OF IMPORTANCE PERFORMANCE ANALYSIS (IPA) AND CUSTOMER SATISFACTION INDEX (CSI) METHOD TO ANALYZE INDONESIAN NAVAL 2ND FLEET COMMAND MATERIEL SERVICE PERFORMANCE" STTAL POSTGRADUATE - INTERNATIONAL CONFERENCE [Online], Volume 4 Number 1 (1 October 2020)